Why do you have a code of conduct?
Because we’re not building just another app — we’re creating a space where people can connect with care. Our code of conduct exists to protect that space and the people in it.

Is Hagu a dating app?
No. Hagu is designed for companionship, presence, and intentional connection — not romance, not hookups, not therapy. It’s something else entirely.

What happens if someone makes me uncomfortable?
If someone crosses a line — online or in person — you can report them directly in the app. We take all reports seriously and handle them with discretion and care.

How does reporting work?
Reports are reviewed by our human moderation team (and sometimes by automated systems). Depending on the severity, we may remove content, send warnings, or ban users. In serious cases, we may involve legal authorities.

Can I be banned for behavior outside the app?
Yes. If we become aware of serious harm or violations that happen off-platform — for example, during a Hagu hangout or over DMs — we may take action as if it happened on Hagu.

What counts as a violation?
Things like harassment, discrimination, non-consensual behavior, impersonation, scams, sexual misconduct, or hate speech. Even if it's subtle, if it harms someone — it matters.

Do you really use a one-strike policy?
Yes — for serious offenses. If someone causes harm, we act immediately. Our priority is to protect people’s safety and emotional wellbeing.

Can I appeal a warning or ban?
If you feel we’ve made a mistake, you can contact our team. We’ll review your case and let you know our decision.

How do you define consent?
Consent must be clear, ongoing, and freely given. Silence is not consent. A prior yes is not a current yes. You can always change your mind.

Why can’t I promote my brand or service?
Because Hagu isn’t a marketplace. Our goal is human presence, not transactions. Keep the space clear of marketing, sales, or self-promotion.

How do you support accessibility and inclusion?
We’re building Hagu to be welcoming to people of all identities, bodies, and neurotypes. We know it’s a work in progress — and we’re open to feedback.

What if I see someone struggling (emotionally, physically, etc.)?
If you notice someone in distress, don’t ignore it. Check in, or ask a host to help. Compassion is part of showing up.

What if I make a mistake?
We all do. If you’re called in, listen. Apologize if needed. Grow. This space is built on care, not perfection.

Can this document change?
Yes — and it will. We’re constantly learning. This FAQ, like the guidelines, will evolve with the needs of our community.